Privacy Policy

Effective Date: March 25, 2025 · Last Updated: July 10, 2025

Overview

ExFiles AI (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services, including our website and AI-powered co-parenting and documentation platform (collectively, the “Services”).

By using ExFiles AI, you agree to the terms outlined in this Privacy Policy.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in our sole discretion. If we make significant changes, we will notify you through our platform or via email. Your continued use of the Services after an update constitutes acceptance of the revised terms.

2. Personal Information We Collect

We collect personal information from three main sources:

• Information you provide directly
• Information collected automatically
• Information from third-party sources

A. Personal Information You Provide to Us Directly

We collect personal information when you create an account, upload documents, or interact with our AI features. This includes:

• Account Information:
  • Name
  • Email address
  • Phone number
  • Password
  • Payment information (processed via third-party payment processors)

• Legal and Communication Data:
  • Texts, emails, screenshots, and communication logs
  • Legal documents (e.g., court orders, RFOS, financial disclosures)
  • Co-parenting communication (including timestamps, message details, and event logs)

• Business and Financial Information:
  • Financial records, alimony, child support payments, and expense reports
  • Tax-related information (if applicable to legal disputes)

• Survey and Feedback Information:
  • Responses to customer service inquiries
  • User feedback and satisfaction surveys

• Interactive Features:
  • Content shared through discussion forums (if applicable)
  • Messages or responses entered into the AI chat system

• Professional Accounts:
  • If you create a professional account (for attorneys, mediators, etc.), we may collect additional business details, including firm name and professional license information.

B. Personal Information Collected Automatically

We collect certain types of information automatically when you use our Services, including:

• Device Information:
  • IP address
  • Browser type
  • Operating system
  • Device identifiers

• Usage Data:
  • Pages visited
  • Time spent on pages
  • Features used
  • Clickstream data

• Cookies and Tracking Technologies:
  • Cookies: Small files stored on your device to improve user experience.
  • Pixel Tags/Web Beacons: Used to track user activity and engagement.
  • Session Data: Temporary session logs to maintain platform security and improve user experience.

C. Personal Information Collected from Third-Party Sources

We collect certain types of information automatically when you use our Services, including:

• Legal professionals – Attorneys and mediators using professional accounts may input data on your behalf (with consent).
• Third-party platforms – If you authorize integration with third-party services (e.g., calendar apps or document-sharing tools), we may collect data from those sources.
• Affiliate Partners – If you were referred to ExFiles AI through an affiliate partner, we may collect information related to that referral.

3. How We Use Personal Information

We use your data to provide, improve, and personalize our services. Specifically, we use your information to:

A. Provide the Services

• Generate AI-powered summaries and reports
• Categorize and organize legal communication
• Identify behavioral patterns (e.g., missed parenting time, refusal to communicate)
• Facilitate communication with co-parents, attorneys, and mediators
• Process payments and manage your account

B. AI Processing and Pattern Recognition

• Our AI platform analyzes uploaded data to detect patterns, automate summaries, and generate structured reports.
• AI-generated reports and suggestions are based on proprietary pattern recognition models.

C. Administrative Purposes

• Internal platform management
• Security and fraud detection
• Platform performance analysis and improvements

D. Marketing and Communication

• Sending product updates and promotional offers (with consent)
• Informing you of platform changes and service improvements

E. Legal and Compliance

• Complying with court orders and legal requirements
• Protecting the platform from misuse or fraudulent activity

4. How We Disclose Personal Information

We may disclose personal data under the following circumstances:

A. With Service Providers

We may share data with trusted third parties for:

• Data storage (e.g., AWS)
• AI processing (e.g., OpenAI)
• Payment processing (e.g., Stripe, PayPal)
• Customer support and analytics

B. With Legal Professionals

If you use our platform to communicate with attorneys or mediators, we may share data at your direction.

C. For Legal Reasons

We may disclose data if required by law, subpoena, or court order.

D. In Case of Business Transition

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. Your Privacy Choices

You can manage your privacy settings through the Account Settings feature:

• Email Preferences – Opt out of marketing emails.
• Cookie Preferences – Adjust cookie settings through your browser.
• AI Suggestions – Turn off AI-generated suggestions through your account settings.

6. International Data Transfers

Your data may be processed and stored in the United States or other countries with different data protection laws. We ensure that appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data during international transfers.

7. Children’s Information

ExFiles AI is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, please contact us immediately at support@ex-files.ai.

8. Third-Party Websites/Applications

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites.

9. Data Retention and Deletion

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites.

A. Deleting Your Account

You can delete your account at any time by:

• Visiting the Account Settings section of the platform and selecting “Delete My Account.”
• Contacting us directly at support@ex-files.ai.

Once your request is processed:

• Personal data will be deleted within 30 days unless we are required to retain it for legal reasons.
• AI-generated summaries, patterns, and reports will also be deleted unless tied to ongoing legal cases.

B. Data Retention

We retain personal data:

• Account Data – Retained while your account is active.
• Legal and Financial Data – Retained for up to 7 years for tax and legal compliance.
• Anonymized Data – We may retain aggregated and de-identified data for research and analysis.

C. Partial Deletion

Certain data may not be deleted if:

• It’s part of an active or ongoing legal case.
• It’s required for regulatory compliance.
• It’s part of an anonymized dataset.

10. Security

We use industry-standard security measures to protect your data, including:

• Encryption – Data is encrypted at rest and in transit.
• Access Controls – Multi-factor authentication and role-based access.
• Data Segmentation – User data is stored in separate environments for added security.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

ExFiles AI

12. Governing Law

This Privacy Policy is governed by the laws of California and complies with GDPR and CCPA data protection regulations.

©

2026

| ALL RIGHTS RESERVED.